Pre-Trained Healthcare Staff. Ready in Two Weeks.
Build your ideal healthcare team without the overhead. TMS provides dedicated virtual staff across every administrative function — integrated into your workflows, in your timezone, at a fraction of in-house cost.
The Real Cost of Building an In-House Admin Team
Hiring in healthcare is slow, expensive, and increasingly unreliable. Most organisations are caught in a costly cycle.
Excessive Overhead
Average healthcare admin staff cost $55,000–$75,000 per year including salary, benefits, PTO, and employer taxes — before training or equipment.
High Turnover
Healthcare admin turnover averages 25–30% annually. Every departure costs $4,000–$8,000 in recruitment, onboarding, and lost productivity.
Long Hiring Cycles
Average time-to-hire for healthcare admin roles is 6–8 weeks. During that time, work piles up and remaining staff burn out.
No Flex Capacity
Volume spikes — open enrollment, seasonal demand, new provider ramp-up — can't be met with a rigid in-house headcount.
What TMS Virtual Staffing Solves
Dedicated professionals, fully trained, HIPAA-compliant, and ready to work in your systems from day one.
Virtual Medical Assistants
Scheduling, follow-up, EHR data entry, prior auth support, and patient coordination — all handled remotely with clinical fluency.
Virtual Front Desk Staff
Patient check-in/out, insurance verification, copay collection, appointment booking, and reception coverage at any hour.
Billers & Coders
CPC/CCS certified billers and coders operating under your revenue cycle workflows with zero ramp time.
Call Center Agents
Bilingual inbound/outbound healthcare call agents trained on your protocols and scheduling system.
Schedulers & Coordinators
Appointment scheduling, recall campaigns, referral coordination, and care gap outreach managed end to end.
Flexible Scaling
Add or reduce headcount within 72 hours. No hiring cycle, no notice period, no severance — just the team you need today.
Roles Available
Every role is pre-vetted, HIPAA-trained, and ready to integrate into your workflows within two weeks.
Discuss Your Staffing NeedsFrom Contract Signed to Fully Operational in 4 Steps
Needs Assessment
We define the exact roles, hours, workflows, and EHR systems needed before we assign anyone to your account.
Staff Matching
Pre-vetted candidates matched to your specialty, timezone, and technical requirements. You meet and approve your team before they start.
Training & Onboarding
Your TMS team is trained on your EHR, workflows, brand standards, and HIPAA protocols. Typically complete in 10–14 business days.
Ongoing Management
TMS handles HR, QA, attendance, and performance management. You manage the work — we manage the workforce.
Common Questions About Virtual Staffing
TMS provides a fully managed outsourcing solution — not a placement. We handle hiring, training, HR, QA, attendance management, and performance. You direct the work; we maintain the workforce. There is no conversion fee, no employment liability, and no disruption if a staff member needs to be replaced.
Yes. Every virtual staff member assigned through TMS is 100% dedicated to your organisation during their contracted hours. They do not split time between clients. This is what allows them to truly learn your workflows, EHR, and patient population.
Yes. All TMS staff are scheduled in your timezone and available during your operating hours. Extended coverage (evenings, weekends) is available and priced separately.
Absolutely. You manage the work directly — assign tasks, set priorities, and communicate through whatever tools you prefer (Slack, Teams, email, phone). TMS manages the administrative employment side so you don't have to.
Absenteeism is covered by TMS at no additional charge. If a staff member resigns or is not a fit, TMS provides a trained replacement within 5–10 business days. Continuity of service is always maintained.
Ready to Transform Your Virtual Staffing?
Join 200+ healthcare organisations that have cut costs, reduced errors, and freed their clinical teams to focus on what matters most — patient care.