Start Your Free Healthcare BPO Consultation Today

Talk to a healthcare BPO specialist about your organisation's challenges. We'll design a custom solution that reduces costs, improves efficiency, and integrates with your existing workflows — all HIPAA-compliant.

No commitment required
Response within 24 hours
HIPAA-compliant intake

Request a Free Consultation

Fill out the form and a specialist will reach out within 24 hours.

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Reach Us Your Preferred Way

Our healthcare BPO specialists are ready to help. Choose the channel that works best for you.

Call Us

(352) 516-3972

Monday – Friday, 8 AM – 8 PM EST
Saturday, 9 AM – 5 PM EST

Email Us

info@totalmedicalsolution.com

We respond to all inquiries
within 24 business hours

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Total Medical Solutions

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HIPAA / Privacy

info@totalmedicalsolution.com

Privacy concerns, BAA requests,
and HIPAA compliance inquiries

What to Expect After You Reach Out

01

Within 24 Hours

A healthcare BPO specialist reviews your inquiry and reaches out to confirm your consultation time and prepare a tailored agenda.

02

30-Min Discovery Call

We discuss your organisation's challenges, current workflows, volume, and goals. No commitment — just a conversation.

03

Custom Proposal

We prepare a detailed proposal with service scope, pricing, SLAs, and projected cost savings — delivered within 48 hours of your discovery call.

04

Rapid Onboarding

Once you're ready, we complete BAA signing, HIPAA setup, and system integration — your team is typically live within 10–14 business days.

Not Sure Which Healthcare BPO Service Is Right for You?

Our specialists will help you identify the services that deliver the greatest impact for your specific organisation. Browse our full service suite or ask us during your consultation.

View All Services

Quick Answers

Most clients are fully onboarded in 10–14 business days. This includes BAA signing, HIPAA training, system access setup, and a pilot run to confirm workflows are functioning as expected.

Yes — a BAA is required before any PHI is shared with our team. We provide a standard BAA template and can work with your legal team on any necessary modifications.

Our virtual staff are trained on all major EHR platforms including Epic, Cerner, athenahealth, eClinicalWorks, Kareo, NextGen, and others. We can typically complete EHR-specific training within 2–3 days.

Pricing is customised based on service type, volume, and hours required. We provide detailed pricing in our proposal within 48 hours of your discovery call. Most clients see a positive ROI within the first 90 days.

We offer flexible arrangements starting from month-to-month. Most clients choose 3–6 month initial terms which allow us to optimise workflows before the relationship is fully established.

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