Zero Order Errors. Perfect Fulfilment. Every Time.
TMS Healthcare Order Management eliminates the costly cycle of mis-picks, late deliveries, and customer service escalations — so your clinical and operational teams can depend on seamless supply.
Are Order Processing Errors Eroding Trust and Revenue?
Healthcare order management failures carry unusually high consequences — and most are preventable.
Persistent Order Errors
Wrong items, wrong quantities, wrong addresses — each error triggers a cascade of customer contacts, returns, and re-fulfilment costs.
Slow Order Processing
Manual order entry and approval bottlenecks delaying time-sensitive medical supply delivery with real clinical consequences.
Zero Visibility
No real-time status tracking for customers or internal teams, generating status inquiry calls that consume support staff time.
Customer Service Overload
Order exceptions triggering a flood of inbound calls and emails that overwhelm staff and damage client relationships.
What TMS Order Management Provides
A structured, technology-supported order management process with human oversight at every critical step.
Order Entry & Validation
Orders entered from all channels (phone, email, portal, EDI) validated against product catalogue, pricing, and availability before processing.
Fulfilment Tracking
End-to-end shipment tracking with proactive exception alerts for delays, mis-routes, or delivery failures.
Returns & Exchanges Processing
RMA issuance, return receipt coordination, exchange processing, and credit memo generation — all handled end to end.
Order-Related Customer Service
Dedicated order support line handling status queries, modifications, complaints, and escalations with product expertise.
Order Analytics & Reporting
Daily order volume, exception rate, fulfilment accuracy, and cycle time dashboards updated in real time.
System Integration
Direct integration with your OMS, ERP, WMS, or 3PL platform. We work in your system — no migration required.
Order Management Roles
Every role is pre-vetted, HIPAA-trained, and ready to integrate into your workflows within two weeks.
Discuss Your Staffing NeedsFrom Contract Signed to Fully Operational in 4 Steps
Process Mapping
Full review of your current order-to-delivery workflow to identify bottlenecks, error points, and automation opportunities.
System Onboarding
TMS team trained on your OMS, ERP, product catalogue, pricing, and customer communication standards.
Go Live
Full order processing begins within 2 weeks. A parallel processing period validates accuracy before full handover.
Measure & Improve
Daily exception reports identify recurring error patterns for process improvements that reduce future exception rates.
Common Questions About Order Management
Our team is trained across major OMS and ERP platforms including SAP, Oracle, NetSuite, Salesforce Order Management, Microsoft Dynamics, Fishbowl, and most 3PL WMS platforms. We adapt to your existing system without requiring migration.
Yes. TMS manages EDI-based ordering (850, 855, 856, 810 transactions) through your existing EDI provider. We also handle non-EDI orders via email, phone, and portal — consolidating all channels into a single order management process.
All exceptions are categorised by type (short ship, mis-pick, damaged, lost in transit, etc.) and resolved according to defined protocols. Complex exceptions are escalated to your team with a recommended resolution. Every exception is logged for root-cause analysis and process improvement.
For medical device and pharmaceutical returns, TMS follows your product-specific return guidelines including serialisation tracking, lot number capture, and regulatory documentation requirements. We do not make regulatory determinations independently — those remain with your quality and compliance team.
TMS targets 99.5%+ order accuracy. If accuracy falls below this threshold in any given month, we conduct a full root-cause review and provide a remediation plan within 5 business days. Sustained accuracy below target triggers a performance improvement process with defined milestones.
Ready to Transform Your Order Management?
Join 200+ healthcare organisations that have cut costs, reduced errors, and freed their clinical teams to focus on what matters most — patient care.