The Healthcare BPO Company Trusted by 200+ Care Organisations
Total Medical Solutions is a specialist healthcare BPO company dedicated to transforming how care organisations operate — reducing administrative burden so clinicians can focus on what matters most: patient care.
Built by Healthcare Professionals, for Healthcare Professionals
Total Medical Solutions was founded with a singular mission: to help healthcare organisations operate more efficiently without compromising on care quality. We recognised that administrative overhead was consuming clinicians' time and organisations' budgets — and we built a solution.
Today, our team of healthcare BPO specialists supports more than 200 organisations — from independent physician practices to large health plans — handling the complex administrative, clinical documentation, and operational tasks that drain resources.
Every service we offer is built around three core principles: accuracy, compliance, and seamless integration with your existing workflows. We never disrupt — we enhance.
Mission, Vision & Core Values
Our Mission
To empower healthcare organisations with expert BPO services that reduce administrative burden, improve operational efficiency, and allow healthcare professionals to focus entirely on delivering exceptional patient care.
Our Vision
To be the most trusted healthcare BPO company in the United States — known for our accuracy, compliance excellence, and measurable impact on every organisation we serve.
Our Promise
Every client receives a dedicated team, transparent reporting, and continuous performance improvement. We measure our success by the operational improvements we deliver to your organisation.
Compliance First
HIPAA compliance is non-negotiable. Every process, every team member, every interaction is governed by the strictest privacy and security standards.
Accuracy at Scale
98% MRA accuracy rate. We invest in rigorous QA processes, regular audits, and continuous training to maintain exceptional accuracy across all services.
Partnership Mindset
We don't just take on tasks — we become an extension of your team. Your goals are our goals, your challenges are our challenges to solve together.
Continuous Innovation
Healthcare operations constantly evolve. We proactively update our processes, technologies, and training to stay ahead of regulatory and industry changes.
Why 200+ Organisations Choose Total Medical Solutions
As a dedicated healthcare BPO company, we bring specialised expertise that generic outsourcing providers simply can't match.
Dedicated Teams
Each client receives a dedicated team — not a shared pool. Your staff learns your systems, your patients, and your preferences from day one.
Bilingual Professionals
All staff are fully fluent in English and Spanish, enabling seamless communication with your diverse patient population at all times.
Flexible Hours
We work in your timezone with schedules built around your operational needs — including evenings, weekends, and holiday coverage.
Transparent Reporting
Weekly performance dashboards and monthly strategic reviews keep you fully informed and in control. No surprises, ever.
Rapid Onboarding
Full team integration in as little as 10–14 business days. Our proven onboarding process ensures zero disruption to your operations.
HIPAA Guaranteed
Signed BAA, end-to-end encryption, role-based access controls, and annual HIPAA training for every team member — non-negotiable.
HIPAA Compliance Is Non-Negotiable
As your Business Associate, we maintain the highest standards of data security and regulatory compliance across every service and every team member.
Business Associate Agreements
We execute BAAs with every covered entity client before handling any Protected Health Information.
End-to-End Encryption
All PHI is encrypted at rest (AES-256) and in transit (TLS 1.2+). Secure VPN access for all remote staff.
Annual HIPAA Training
Every team member completes mandatory HIPAA training and passes certification before client access is granted.
Role-Based Access Controls
Strict need-to-know access controls ensure staff can only access the minimum PHI required for their role.
Regular Security Audits
Third-party security audits and risk assessments conducted annually per HIPAA Security Rule requirements.
Breach Response Plan
Documented breach notification procedures with defined response timelines meeting HIPAA Breach Notification Rule standards.
Ready to Experience the Total Medical Solutions Difference?
Join 200+ healthcare organisations that have transformed their operations with our specialist healthcare BPO services. Let's start with a free 30-minute consultation.