Healthcare BPO Services That Cut Costs — Not Quality
End-to-end back-office outsourcing built exclusively for healthcare organisations. From medical coding to patient records, TMS handles the work that bogs down your clinical team.
Is Back-Office Overload Slowing Your Practice Down?
These are the hidden costs most healthcare organisations don't measure — until it's too late.
Clinicians Doing Admin
Physicians and nurses spending 35%+ of their time on paperwork, coding, and scheduling instead of patient care.
Ballooning Overhead
In-house admin staff salaries, benefits, turnover, and training costs consuming margins that should fund growth.
Compliance Risk
Manual processes and under-trained staff increasing exposure to HIPAA violations, billing errors, and audit risk.
Missed Revenue
Undercoded claims, slow follow-up, and denied authorisations leaving thousands on the table every month.
What Total Medical Solutions Delivers
A dedicated BPO team that plugs directly into your workflows — fully trained, HIPAA-certified, and operating in your timezone.
Medical Coding & Billing
Certified coders (CPC, CCS) handle ICD-10, CPT, and HCPCS with 98%+ accuracy. Fewer denials, faster reimbursement.
Patient Records Management
Secure scanning, indexing, and EHR data entry. All records structured, tagged, and retrievable in seconds.
HIPAA-Compliant Processes
BAA signed on day one. AES-256 encryption, role-based access, and annual HIPAA training for every team member.
Prior Auth & Referrals
Fast prior authorisation follow-up and referral coordination to eliminate delays in patient care pathways.
Performance Dashboards
Weekly KPI reports on coding accuracy, turnaround time, denial rates, and AR aging — with zero extra effort from you.
Scalable On Demand
Add or reduce capacity within 72 hours. No hiring cycle, no severance — just the headcount you need, exactly when you need it.
Roles We Cover
Every role is pre-vetted, HIPAA-trained, and ready to integrate into your workflows within two weeks.
Discuss Your Staffing NeedsFrom Contract Signed to Fully Operational in 4 Steps
Discovery Call
We audit your current back-office workflows, pain points, and volume to build a custom solution brief.
Custom Proposal
You receive a scoped proposal with role definitions, SLAs, pricing, and a signed BAA — typically within 48 hours.
Team Onboarding
Your dedicated team is trained on your EHR, workflows, and brand standards. Integration in 10–14 business days.
Go Live & Optimise
Full operations begin with weekly check-ins for the first 30 days. Ongoing monthly performance reviews after that.
Common Questions About Healthcare BPO
TMS provides end-to-end healthcare BPO including medical coding, medical billing, patient records management, prior authorisation coordination, referral processing, AR follow-up, denial management, and compliance support. We serve physician practices, health plans, hospitals, and specialty clinics.
Yes. We sign a Business Associate Agreement (BAA) on day one. All staff complete annual HIPAA training, data is encrypted at rest and in transit (AES-256), and access is role-based with full audit logs. We have never had a reportable HIPAA breach.
Most clients are fully operational with their dedicated TMS team within 10–14 business days. For larger implementations (10+ FTEs), we plan for 3–4 weeks to allow proper EHR access, workflow training, and quality validation.
Every TMS client receives a dedicated team — never a shared pool. Your team members learn your specific workflows, your EHR, your brand voice, and your patient population. This is what separates TMS from commodity BPO providers.
TMS prices on a per-FTE or per-transaction basis depending on the service. Most clients see 30–45% savings versus equivalent in-house staff when factoring salary, benefits, training, equipment, and management overhead. Contact us for a customised quote.
Ready to Transform Your Healthcare BPO?
Join 200+ healthcare organisations that have cut costs, reduced errors, and freed their clinical teams to focus on what matters most — patient care.